Questions We Hear Most.

It depends on which account they use and what they paste in. When staff use personal AI accounts, the company has no say over the settings and no record of what was shared. The safer approach is an approved AI tool the company controls, a written policy on what data can go into it, and managed accounts and devices so that policy can be enforced. That's what Dragon Bay AI and our managed IT provide together.

Shadow AI is any AI tool employees use for work without the company's approval or knowledge, usually through personal accounts. It's how company and client information ends up in places the business can't see, manage, or delete. The fix is an approved AI tool, a written AI policy, and enforcement on managed devices and accounts.

AI governance is how a company decides which AI tools staff can use, what information can go into them, and how those rules are enforced. In practice it means seeing which AI tools are in use, blocking risky ones, and applying company rules on the devices and accounts people work on. Because it needs control of those devices and accounts, Dragon Bay IT provides AI governance as part of managed IT: it's included in Storm Guard and available as an add-on for Harbor.

Start by listing which AI tools are approved and who can approve new ones, what company and client information must never go into an AI tool, how staff should review AI output before using it, and who owns the policy. Every business handles different data, so the policy should be written for yours rather than copied from a template. We write it with you as part of AI governance, then enforce it on your managed devices and accounts so it's more than a document.

Increasingly, yes. Cyber insurers are adding questions about AI use at renewal, and some policies are adding AI-related exclusions. Having an approved AI tool, a written AI acceptable-use policy, and managed accounts makes those questions much easier to answer. Storm Guard includes cyber insurance questionnaire support.

A managed AI service gives your whole team AI through one secure workspace that an IT provider sets up and runs for you, instead of each employee signing up for their own tool. Dragon Bay AI is Dragon Bay IT's managed AI service: one workspace with models such as Claude, ChatGPT, Gemini, an Auto option that picks the best model for each task, and one fixed monthly price for the team.

Your team can choose models including Claude, ChatGPT, Gemini and more, all in one workspace. If someone isn't sure which to use, they can choose Auto, and Dragon Bay AI matches each task to the model best suited to it.

Per-seat AI subscriptions charge for every person, every month, and give the company little visibility into what's being shared. Dragon Bay AI is one fixed monthly price for your whole team, set up and managed by your IT provider, with alerts at 75% and 90% of your monthly capacity. Paired with our managed IT, it also comes with full AI governance.

Dragon Bay AI plans start at $250/month for the whole team, not per person. Plans are sized by how many people use AI and how heavily they use it, and we'll recommend one during your AI Readiness Assessment.

No. Dragon Bay AI can be bought on its own and works alongside your current IT provider. Full AI governance, meaning seeing and blocking other AI tools and enforcing your rules on devices and accounts, comes with Dragon Bay IT managed IT, because it needs control of those devices and accounts.

You'll know well before it happens. You get alerts at 75% and 90% of your monthly capacity, so there are no surprise bills. If your team regularly needs more, we'll talk with you about moving to a larger plan before anything changes on your invoice.

Managed IT services, often just called managed services, means an outside company, called a managed service provider (MSP), takes ongoing responsibility for your technology for a predictable monthly fee: keeping computers patched and monitored, protecting against threats, managing Microsoft 365, and giving your staff someone to call or email when something breaks. Dragon Bay IT provides managed IT services to small and mid-size businesses across Tampa Bay.

Our managed IT plans, Harbor and Storm Guard, are billed per user, per month, with server management billed per server. Microsoft 365 licenses are at Microsoft's list price. Because every company's users, devices, and servers differ, we quote after an assessment rather than publishing a one-size price.

Break-fix IT means you call someone after something breaks and pay by the hour. Managed IT means a provider monitors, patches, and secures your systems continuously for a monthly fee, so many problems are caught before your team notices, and support is already included when something does go wrong.

Yes. Co-managed IT supplements your internal IT person rather than replacing them. We can take on security monitoring, Microsoft 365, AI governance, projects, or industry software support, and leave the rest with your team.

Yes. Dragon Bay IT serves businesses across the Tampa Bay area, including Tampa, St. Petersburg, Clearwater, Brandon, Riverview, Largo, Pinellas Park, Dunedin, Palm Harbor, Oldsmar, Wesley Chapel, Plant City, and the surrounding areas of Hillsborough, Pinellas, and Pasco counties. Most managed IT and AI work is handled remotely, and on-site work is scheduled in advance.

Yes. We support the software construction, real estate, and glass manufacturing companies run on, including Sage 300 CRE, Sage 100 Contractor, Timberscan, Office Connector for Sage, Liberty Reports, PrintBoss, Procore, Bluebeam Revu, AutoCAD, Egnyte, QuickBooks Desktop and Online, Glazier Studio, and PartnerPak.

Yes. We specialize in construction, real estate, and glass manufacturing, and we work with businesses in any industry. If your company runs on computers, email, and data worth protecting, we can help.

Start with an AI Readiness Assessment. We look at which AI tools your team uses, what company data is exposed, and how secure your accounts and devices are, then give you our findings in writing and recommend next steps.